Support & Service
Warranty, repairs, returns or a second opinion on a spec — a real technician answers, and the whole system runs on a 24-hour clock.
Quick answers.
Enter the serial number from the tool's rating plate on the warranty page, or just call the bench — we register about 80% of warranties over the phone in under two minutes.
Fleet and trade accounts run on a 48-hour restock SLA for in-catalog items. Custom kits are quoted at the time of spec, typically 5–7 working days.
Yes — 30-day no-questions returns on unopened items, and a full lifetime guarantee on hand tools used in normal service. Send the tool, we send the replacement or refund.
We deliver islandwide, including remote sites, at no charge over $99. Palletized storage and bench deliveries include a two-person lift team.
Call the priority hotline. In most cases we ship a loan unit the same day so your crew doesn't stop — the repair or replacement follows within 5 working days.
Send a message.
Drop in anywhere.
North District Hub
14 Industrial Ave, North Yard
Mon–Sat 8–18
Central Depot
88 Foundry Rd, Central Works
Mon–Fri 8–18
South Bay Outlet
27 Harborside Blvd, South Bay
Mon–Sat 9–17
East Coast Workshop
5 Machinist Way, East Coast
Mon–Fri 8–16
Still stuck? Talk to a human.
The bench team picks up in 4 minutes — warranty, repair, returns or a straight answer on what to buy.